FAQ's
PAYMENT METHOD
We offer safe shopping and accept payment via Paypal, Credit cards, Debit cards, Google Pay and Apple Pay. So choose the most suitable one for you. All products are listed in US Dollar, our system will automatically exchange your currency to make it easy for you when placing order.
SIZES:
Do you offer products in sizes or options different than the options on your website?
No we do not. Please view sizing charts with the size guide available in the product description to make sure you order the correct size.
ORDERS:
How long will it take to receive my order?
It will take 2-7 business days to process your order + selected shipping method on top of that.
I placed an order but didn’t receive a confirmation. What do I do?
It make take up to 24 hours to receive a confirmation. If you don’t receive one please contact support@thebirdgirls.com
Can I cancel my order? / Can I make changes to the order?
Yes, you have the ability to cancel or make changes to the order within the 6 hours. After that time your order can not be cancelled.
After the first 6 hours all orders are final - we cannot cancel orders once they have started production. Please get in touch with support@thebirdgirls.com ASAP to see if it is possible to cancel the order after the designated timeframe.
- The moment your order is placed, we send it to production, usually instantaneously! This guarantees fast delivery & efficient production times, but unfortunately leaves little room to fix any errors.
- Please verify your shipping & billing information is 100% correct before placing your order.
- If your shipping details aren't accurate, your order may be undeliverable or may be sent to an incorrect address. The BirdGirls is not responsible for any missing packages or lost items due to address issues.
What do I need to know about ordering Internationally?
Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. End recipient is responsible for these fees.
We highly recommend including your phone number in the order when ordering internationally - this will minimize the risk of the order being lost in transit and make delivery of the order smoother.
It’s past estimated delivery date and I haven’t received my order yet.
Please check in with your local post office - in most cases, it is the best way to locate the shipment. If you are not able to locate your shipment this way, please send us an email with your order number and a correct delivery address suppor@thebirdgirls.com- we’ll help.
Make sure you report the problem within 4 weeks after estimated delivery time – Unfortunately, if reported outside of the timeframe, we will not be able to help with locating the order.
Order is marked as delivered - but not there.
In the rare cases that a shipment is marked as delivered by the courier, but the recipient has not received it we don’t cover the cost of the order. Again, this only applies if the tracking details state that a delivery was made to the recipient's address.
How can I track my order?
Some products are shipped with tracking, some are not. We'll send you an email once your order ships and will include the tracking ID (if there is one) and instructions for how to follow it.
What happens if I don’t receive my order or my tracking link is not valid?
RETURNS:
Do you accept returns? What is your exchange policy?
Yes we accept returns. Your 100% satisfaction is guaranteed on any product you buy from us. Peruvian Connection will gladly accept unworn, unwashed, or defective merchandise for refund or exchange when items are returned within 30 days (with tags attached). Your refund for the returned merchandise will be credited back to the original order payment method. Gift returns are credited to a gift card.
Product Returns
Allow up to three weeks for your return to be received and processed. If we have your email address, we will send an email confirming that your return or exchange has been processed.
The BirdGirls does not cover return shipping fees unless an error was made on our end.
Credit card refunds can take 5-10 business days to process, depending on your bank. PayPal refunds are received instantly.
Received a damaged product, what do I do?
- Please send us a short description of the damage to the product and order number within 30 days after receiving the order. Send it to support@thebirdgirls.com
- We will contact you by email and send a Return form to fill out. You then return the product to: PO Box , Parlin, NJ 08859
Return Shipping
- We recommend using a registered mail service with tracking to ensure delivery as we are not liable for items lost in transit.
- Please use UPS or USPS postal carriers for shipping. We will not accept returns from other couriers as these incur additional customs and delivery charges.
REFUNDS:
Where's my refund and how long will it take?
Once your return is received, we will send you an email to notify you that we have received your returned item and processed your refund.
A credit will automatically be applied to your credit card or original method of payment. Please be patient. It may take time before your bank posts your refund.
How long will it take to receive my refund?
Credit card refunds can take 5-10 business days to process, depending on your bank. PayPal refunds are received instantly.
SHIPPING:
Where do you ship?
Most products ship worldwide. Shipping information is located in product description
Shipping Method?
Our orders are handled through UPS and USPS. There are times other delivery services will be used depending upon the location
Do you ship internationally and will I have to pay for customs and VAT?
The fee cost depends on the destination country and the package value and will need to be covered by the recipient
Shipments outside of the USA may incur customs fees depending on the destination country. The BirdGirls is not responsible for covering any international customs fees and taxes.
The fee may vary depending on your order value, country limits, and other factors based on the product itself. End recipient is responsible for these fees.
We highly recommend including your phone number in the order when ordering internationally - this will minimize the risk of order being lost in transit and make delivery of the order smoother.
Return Shipping
- We recommend using a registered mail service with tracking to ensure delivery as we are not liable for items lost in transit.
- Please use UPS and USPS postal carrier for shipping. We will not accept returns from other couriers as these incur additional customs and delivery charges.
DELIVERY:
It’s past estimated delivery date and I haven’t received my order yet.
Please check in with your local post office - in most cases, it is the best way to locate the shipment. If you are not able to locate your shipment this way, please send us an email with your order number and a correct delivery address - we’ll help.
Make sure you report the problem within 4 weeks after estimated delivery time - If reported outside the time frame, unfortunately, we will not be able to help with locating the order.
Get in touch with us - support@info@thebirdgirls.com
Order is marked as delivered - but not there.
In the rare cases that a shipment is marked as delivered by the courier, but the recipient have yet to receive it - we would not cover the cost of the order. Again, this only applies if the tracking details state that a delivery was made to the recipient's address.
Why didn’t my shipment come in one package?
We ship your orders from various international warehouses. Our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way. Therefore, the partial shipment could be applied to customers’ order.
My order shows it is being returned to sender, what now?
There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned by your end customer. You will receive notice once the order arrives back to our facility. We would advise contacting your end customer to determine how they would like to proceed and contact us with an updated address if you wish to have the product reshipped. New shipping charges will be applied for orders that have been unclaimed at customs, returned by your customer, or had an incorrect address originally provided.
PRODUCT DISCLAIMER:
Sometimes, there might be a vinegary smell on the garments you receive. Luckily, the odor you smell is just a temporary addition. Now that your product is out of the confined space of the shipping bag, the printing smell will dissipate after a few days and a wash cycle.
You may notice some discoloration or off-white residue on your apparel. Do not worry! These are not stains and will wash off after the first wash cycle. Our apparel is created with the latest in garment printing technology. In addition, inks used are water-based and eco-friendly.
Any other questions get in touch with us - support@thebirdgirls.com